Complaints Policy

We welcome feedback about factual accuracy, clarity, accessibility, and editorial standards.

1. How to raise a complaint

Use our contact page and mark your message as a complaint. Include the URL and details of your concern.

2. Response timeframe

We aim to acknowledge complaints within 5 working days and provide a substantive response within 15 working days.

3. Corrections and updates

If a complaint reveals a factual issue, we update the page and document changes under our Corrections Policy.

4. Safety note

YourHealthXpert content is educational and not emergency care. For urgent medical advice contact NHS 111. For emergencies call 999.

Last reviewed: 17 February 2026. Next review: 17 August 2026.